The Shipping Center/Numin Consulting Inc. (hereinafter referred to as “Extra Luggage”) values and respects the privacy of its customers and visitors to this website. The personal information we collect is used and disclosed in accordance with this Privacy Policy, prioritizing the responsible handling of your data.
Modifications to the Privacy Policy
Extra Luggage reserves the right to modify or amend this policy at any time without prior notice. We recommend reviewing this Privacy Policy before providing any information through our site.
Consent
By providing information on the Extra Luggage site, you consent to the collection, use, and disclosure of this information as described in this Privacy Policy. We only collect personal information when you knowingly provide it on our website.
Responsibility
Extra Luggage assumes responsibility for the management and confidentiality of the personal information it collects. If you have any concerns about our information handling practices, you can contact us at:
Address: 1109 Derry Rd E, Mississauga, ON. L5T 1P3
Email: info@extraluggage.com
Information Collected and Use
The primary purpose of collecting information is to better serve your shipping needs. We use your information for purposes such as billing, market analysis, responding to inquiries, and providing details about our services. Extra Luggage will not use your information for other purposes without your explicit consent.
Collection and Use of Phone Numbers for Text Messages (SMS)
By providing your phone number and granting explicit consent, you agree to receive text messages from Extra Luggage. These messages are sent to provide relevant information about our services, promotions, or updates.
Message Frequency: Up to 4 messages per month.
Charges: Standard message and data rates may apply according to your mobile carrier’s plan.
Help: For assistance, reply “HELP” to any message or contact us at info@extraluggage.com or +1 (647) 800 5048.
Opt-Out: You can opt out at any time by replying “STOP”. You will receive a confirmation message, and no further messages will be sent.
Privacy: We do not share your phone number with third parties, and your consent is exclusive to our communications.
Non-Identifying Information
We collect certain technical information from your browser when you visit our website, such as the time spent on the site, pages visited, browser type, and referring website. This data helps us improve the content and layout of the site but is not linked to individual users.
Disclosure of Your Information
We offer online package tracking, where customers can check the delivery status of a package using a Barcode Number. The information displayed includes the package status, delivery date and time, and the first three digits of the recipient’s postal code.
We do not transfer the information collected on our website or through emails to third parties. We do not sell, trade, or share your personal information with other companies. However, we may disclose account and personal information if required by law.
Retention and Deletion of Information
If you express interest in becoming a customer, we retain your Business Profile for up to two years for potential future contact. After this period, or if you decide not to become a customer, we securely delete your information.
Barcodes are retained in an external database for up to four years and are stored in a secure facility. If you wish for your information to be permanently deleted, please email us at info@extraluggage.com.
Accuracy of Information and Access
We rely on the information you provide to offer accurate recommendations and services. To access your information, please email info@extraluggage.com. A representative will provide details about the information we hold and assist you with any necessary changes.
Information Security
Extra Luggage is committed to protecting your information. Data is securely stored on password-protected servers and internal networks accessible only to authorized employees. Our servers are protected by firewalls, ensuring the security of your information once it reaches our secure facilities.
By providing this Privacy Policy, Extra Luggage reaffirms its commitment to protecting the information you provide us. We regularly review our practices to ensure compliance with this Privacy Policy.
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